CCaaS
Analyst Report
Tata Communications InstaCC™ recognised by Everest Group in CCaaS Peak Matrix Assessment 2023
2023-07-04
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24 mins
Tata Communications InstaCC™ earned recognition as "Major Contender" in Everest Group’s CCaaS PEAK Matrix® 2023 for omnichannel capabilities, AI-driven engagement, and analytics.
Key Takeaways
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CCaaS Market trends:
Businesses need cloud platforms that enable omnichannel engagement and leverage AI for improved customer interactions.
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Key technologies:
AI-driven automation, advanced analytics, and seamless integration across voice, chat, and digital channels optimize CX.
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Our Solution:
InstaCC™ delivers scalable, secure CCaaS solutions with intelligent workflows to enhance customer engagement.
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Business outcomes:
These capabilities improve customer satisfaction, increase operational efficiency, and enable seamless CX delivery.
