CCaaS
Analyst Report
Tata Communications InstaCC™ recognised as a "Product Challenger" in the ISG Provider Lens™ Analyst Report for CCaaS (CX) 2022.
2023-04-11
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24 mins
Learn why Tata Communications InstaCC™ was named a Product Challenger in the 2022 ISG Quadrant for delivering scalable, omnichannel, and AI-driven CX solutions.
Key Takeaways
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CCaaS market evolution:
Modern enterprises need AI-driven, omnichannel platforms to enhance customer engagement and digital interactions.
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Industry innovations:
AI-powered agent assistance, real-time analytics, and omnichannel CX platforms redefine customer engagement strategies.
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Our offering:
Tata Communications InstaCC™ provides cloud-based, scalable CCaaS with omnichannel capabilities and AI-driven automation for personalised CX.
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Customer benefits:
These features enhance customer satisfaction, improve operational efficiency, and ensure seamless omnichannel engagement.
