One of India's largest hospital chains with presence across hospitals, pharmacies, primary care, and diagnostic clinics.

Challenge:

Their legacy PABX system couldn't integrate with Microsoft Dynamics CRM, preventing access to patient history and causing longer resolution times and declining satisfaction.

Our Solution:

Tata Communications migrated to InstaCC™ Cloud within three weeks, enabling seamless CRM integration with complete visibility into patient interactions.

Results:

Achieved 50% improvement in call handling time, 30% reduction in CAPEX, 15% decrease in abandoned calls, and enhanced personalised patient care.