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Products & Solutions>Unified Communications Whitepaper CCaaS CCaaS Entry Points/ToF Interaction Contact center transformation ungated Cross-Industry

How CCaaS is transforming the CX landscape

CCaaS
Whitepaper

How CCaaS is transforming the CX landscape

2022-04-25
24 mins

Discover how Tata Communications and Frost & Sullivan unveil cloud contact centre technologies transforming customer experience through intelligent automation

Key Takeaways

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      Overview

      A collaborative research with Frost & Sullivan reveals the customer service landscape is transforming through advanced technologies enabling personalised, efficient interactions.

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      Findings

      Research reveals 85% of customers prefer self-service options, 50% of organisations prioritise customer experience, and 90% of businesses have deployed cloud applications.

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      Our Solution

      Tata Communications offers a comprehensive Cloud Contact Centre as a Service (CCaaS) portfolio featuring intelligent automation and AI-powered interactions.

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      Impact

      Enhanced agent productivity, reduced operational costs, improved customer satisfaction, and more meaningful engagement strategies.

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