Enhance customer engagement using 2-way Messaging
2022-10-21
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24 mins
Explore how Tata Communications 2-Way Mobile Messaging enables interactive customer conversations for real-time feedback, marketing responses and improved engagement across all device types
Key Takeaways
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Solution
Tata Communications 2-Way Mobile Messaging creates bidirectional SMS communication channels between businesses and customers.
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Features
Supports all phone types, offers long numbers in 50 countries, short codes in 20 countries, Campaign Manager integration, and API connectivity with CRM systems.
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Value
Increases engagement, improves response rates, enhances protection, measures campaign effectiveness, and expands service capabilities through an accessible channel.
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Applications
Perfect for account requests, confirmations, verification, surveys, marketing responses, and loyalty programme interactions across all mobile devices.
