Powering the next-gen CX landscape for automakers
Read how Tata Communications' AI-powered cloud solutions optimise customer interactions, streamline automakers networks, and enable seamless omnichannel engagement.
Key takeaway
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Automotive CX Challenges:
Automakers struggle with fragmented customer journeys, disjointed dealer interactions, and inefficient service experiences.
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Findings:
AI-driven self-service, predictive maintenance and omnichannel support elevate CX, fostering stronger brand loyalty.
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Our solution:
Tata Communications' cloud-based Customer Interaction Suite integrates voice, SMS, chatbots, and CRM platforms for seamless engagement.
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Operational impact:
Automakers see reduced operational costs, improved dealer coordination, and higher CSAT scores through an AI-enhanced, data-driven approach.